Support & FAQ

Try not to keep using the blocked drain and avoid chemical drain cleaners, they rarely help and can damage the pipe. Feel free to send us a photo via WhatsApp so we can assess it in advance.

Simply clearing a blockage usually counts as maintenance and isn't covered by insurance. However, if the backup causes water damage, your building or contents insurance may cover that damage. We provide a proper invoice and, on request, camera documentation for your insurer or landlord. It's best to clarify coverage with your insurer in advance.

As a rule, the landlord covers the cost of clearing a blockage. If the tenant caused it through improper use, they may be asked to contribute, but the landlord has to prove it. In apartment buildings with no clear cause, the cost is often shared among all parties.

As a household-related tradesperson service in Germany, the labour and travel costs (not materials) may be tax-deductible, usually 20%, up to €1,200 per year. This requires a proper invoice and payment by bank transfer (no cash). Please clarify the details with your tax advisor.

For emergencies we come as quickly as possible. We're rooted in Heilbronn and the surrounding area, so distances are short.

Yes. Our emergency service is available around the clock, 24/7, including weekends and public holidays.

Clearing blocked drains in the kitchen, bathroom and toilet, and camera inspection to find the cause.

Yes, you can reach us by phone and WhatsApp on the same number. Feel free to send photos of your problem, it helps with the assessment.

Payment is by invoice. We're happy to discuss the details with you directly.

Yes, we regularly work with property managers, businesses and public clients. For an ongoing partnership, just get in touch.

Try not to use the affected drain further and, if water is escaping, shut off the water supply if possible. We'll take care of the rest.

Usually yes, so we have access and can check the result together. With property managers, other arrangements are possible.